Customer Care
LATEST NEWS
Store Closures
We are pleased to offer Click & Collect in our Ontario stores at this time: Ottawa Outlets, Cataraqui, Oshawa Centre, Shops At Don Mills, Queen East, Bloor West Village, Yorkdale, Hillcrest, Upper Canada, Sudbury, OCN, Bramalea, Square One, Limeridge, Masonville, Stone Road, Devonshire, Oakville Place, Yonge & Eglinton, Georgian Mall.
Please check out our store locator to find a store near you.
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19
Like many retailers, we’ve been working fast and flexibly to respond to the impacts of COVID-19 and reflect ongoing government advice. Now we’re safely reopening some of our stores. We’ve worked with independent health and safety experts to put measures in place to ensure the safety and wellbeing of our staff and customers for our reopening. We will continue to monitor the situation, doing our best to make the right decisions for our teams and our communities. Check here for what to expect and a list of reopening stores.
Search frequently asked questions
Most popular questions - All Areas
- I’ve referred a friend, when do I get my reward?
- Can I use two promotional codes together?
- Why is my promotional code not working?
- Do your perfumes have an expiration date?
- I forgot to add my promotional code, what can I do?
- Why was my order payment rejected?
- Where is my nearest store?
- What skin type is the Tea Tree Oil collection suited to?
- How will I get my points?
- Are your musks cruelty free?