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Most popular questions - All Areas
- Can I change my payment details once my order has been submitted?
- I searched for a product online and it's not showing up?
- How can I tell if a product has been discontinued?
- How can I change my delivery address?
- Can I check if a store has a product in stock?
- I paid using PayPal, how can I get a refund?
- Are you campaigning as a smokescreen so that The Body Shop can trade in China?
- Doesn’t the European REACh legislation mean that you are now using ingredients that have been tested on animals?
- I forgot my password, what can I do?
- I just earned my 8th point. Why did all my points disappear and leave me with a balance of 0?