Search frequently asked questions
Most popular questions - All Areas
- How do I redeem points or rewards?
- Are The Body Shop products suitable for use while pregnant?
- How can I update my profile?
- Can I get my order delivered to other stores/retailers?
- How can I amend my delivery address when checking out via PayPal?
- Can I change my order online after it's been submitted?
- Can I try a sample of your product before I buy?
- How can I set up an account online?
- How do I log out of my LYBC account?
- When will my points expire?