Customer Care

Search frequently asked questions

Can I get my order delivered to a store?

You can pick up your order from a participating The Body Shop store using our Click & Collect or Call & Collect service.

To place a Click & Collect order, add your products to the shopping cart and select the “Collect in Store” delivery method during checkout. Once your order is ready to be picked up, we will send you an email with instructions (within 24 hours of purchase).

To learn more about the Call & Collect service and for store hours, please head to our store finder.

If you have any questions, please use our live chat function between 9am – 10pm EST (Mon-Sat) to chat with a customer care associate.

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