Search frequently asked questions
Most popular questions - Returns & Refunds
- What is your online returns policy?
- How long do I have to return an item?
- Can I return an item I purchased in-store?
- I've opened my product, can I still return it and get a refund?
- Can I return an item bought from one of your stores without a receipt?
- How long will it take to get a refund?
- What is the return policy on gifts?
- What is the complaints process?
- I paid using PayPal, how can I get a refund?