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What is the complaints process?

We hope that you are pleased with the service you have received while shopping with The Body Shop, and we hope you love your new products. If for any reason you are not 100% satisfied, and you would like to discuss this with us, please contact us as soon as possible via one of the following options:

In store
Please ask to speak to a Store Manager

Telephone (Toll Free): 1-800-387-4592
Phone and Online Chat Support Hours:
Monday - Saturday: 9am - 10pm
Email: consumer.helpdesk@thebodyshop.com

Our Promise to You
We will do our best to resolve all issues with you as quickly as possible. If we are unable to resolve your problem straight away, our Customer Care agents will keep you up to date on the progress of your query.

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