Customer Care

Search frequently asked questions

Do you offer free returns?

You can return your items for free at one of our stores. See more information on how to below.

We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise within 45 days of the date of purchase to any one of our retail stores.

RETURNS WITH THE ORIGINAL RECEIPT – Should you choose to return a product within 45 days of the purchase date, we will happily refund the purchase price to the original form of payment. Return to any The Body Shop location in Canada with the original receipt or packing slip. Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card. Love Your Body Club points associated with your refund will be removed when the transaction is processed.

GIFT RECEIPT – An exchange or gift card will be issued for the purchase price on the gift receipt.

RETURNS WITH NO RECEIPT – Customers who do not have a receipt will be offered an exchange or gift card based on the lowest selling price of the item(s) at the store level within the last 45 days, factoring in all promotions, discounts and offers. The same rules apply for e-commerce returns without a receipt and will be returned based on the lowest selling price at the store level.

GIFT CARDS – Gift Cards may not be returned or redeemed for cash, except otherwise required by law. Items purchased at The Body Shop Outlet locations must be returned to any Outlet across Canada and cannot be returned to a regular The Body Shop location. Online Purchases may also be returned by mail for a full refund. Please note that your original receipt/invoice must be included. If you have the Return Form that came with your order, please fill it out as completely as you can. If you have lost the return form, please include the following information with your return: whether you want a return or a replacement, the reason for the return, a description of the item you are returning, and its price. Please package your return in the original box, if possible, and send to:

1151 Martin Grove Road
Etobicoke, ON
M9W 4W7

* All returns and exchanges must be made in the country of the original purchase.

Was this answer helpful to you?