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What is the return policy on gifts?
You may return our gift sets, but only as a whole with all products included and not the individual items within the set. We will gladly accept returns not meeting your expectations at any time. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products, or you can exchange an item for the same value in store. We're sorry, but Gift Cards, Gift Checks, Love Your Body Cards and Product Samples are non-refundable and non-replaceable.
To return your goods to The Body Shop® Online Team please send the products you are returning along with a completed returns form, to the address below:
Send your return to:
The Body Shop / PCL
1151 Martin Grove Rd
Etobicoke, ON M9W 4W7