Search frequently asked questions
What is your online returns policy?
Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.
We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise to any one of our retail stores. To locate a retail store you may visit our store locator online here.
You may also return items by mail for a full refund. Please note that your original receipt/invoice must be included.
Without a receipt/invoice, you can return merchandise to us by mail or to one of our stores and receive a store credit. If you bought a product as part of a set, the entire set must be returned to receive a refund.
We cannot accept returns on:
Love Your Body cards
Gift checks or Gift cards
Gifts with purchase items
Packaging and Shipping Your Return
Please package your return in the original box, if possible, and send to:
The Body Shop Returns Department
THE BODY SHOP
5036 One World Way
Wake Forest, NC 27587
If you have the Return Form that came with your order, please fill it out as completely as you can. If you have lost the return form, please include the following information with your return: whether you want a return or a replacement, the reason for the return, a description of the item you are returning, and its price.