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What is your online returns policy?

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

As long as your product is unopened you can return your item within 14 days. If your product is opened and unsuitable, you can return your item within 28 days for a full refund.

To return your goods to The Body Shop® Online Team please send the products you are returning along with a completed returns form, to the address below:

The Body Shop® International Plc
UK Online Care Centre Returns
West Sussex
BN17 6LS

Goods purchased online may be returned to a The Body Shop® International PLC owned store. Your product(s) can only be returned in the country it was purchased. If you are returning to a store please make sure you have both your delivery documentation and your confirmation email with you. If both these documents are not presented the store will not be able to process your refund for you.

PLEASE NOTE: This is the procedure for The Body Shop® International PLC owned stores only. For franchise stores please visit your local franchise store to find our their policy.

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