Customer Care

Search frequently asked questions

I paid using PayPal, how can I get a refund?

If you paid by PayPal, in order to receive a refund you need to send your unused products to our Returns Department. Your refund will be issued by our customer care team and funds will be back in your account within 3 to 5 working days (depending on your bank).

To return your goods to The Body Shop® Online Team please send the products you are returning along with a completed returns form, to the address below:

Send your return to:
115 Martins Grove Road
Etobicoke, ON
M9W 4W7

Please note, orders paid for with PayPal cannot be returned to stores for a refund.



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