Search frequently asked questions

I forgot my password, what can I do?

If you've forgotten your password, you can request your password to be sent to the email address you have previously registered with The Body Shop by clicking the Forgotten Password link.

forgot-main 

You'll be taken to a page where you can enter your e-mail address and a temporary password will be sent to you in an email. When you receive your email, copy the temporary password and go back to log in again. When you enter your temporary email address, you will then be logged into your account.

We strongly recommend that you change this as soon as possible. To do this, go to My Account - and click "change password" as shown below:

change-password-account

 

 You'll then be prompted to enter your existing, temporary password, and choose a new password:

change-password-1

Once you have chosen and entered your new password, you'll get a confirmation message as shown below. And you're done!

successful-password-dt

 

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