Search frequently asked questions
Most popular questions - All Areas
- I don’t want to receive emails anymore, how do I unsubscribe?
- Do you have an App?
- Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?
- Why is my promotional code not working?
- How can I change my delivery address?
- What information do I need to return an item to a The Body Shop® store?
- Do you ship/deliver abroad?
- What is the process for collecting in store and when can I collect my item?
- Whats the difference between a 9 digit and 13 digit card number?
- How do you make sure your ingredients have not been tested on animals?