Search frequently asked questions
Most popular questions - All Areas
- Do you offer Click and Collect or Collect +?
- How can I make a Media Enquiry?
- Can I return an item I purchased instore?
- Do The Body Shop and L’Oréal have different positions on animal testing in cosmetics?
- I do not have an account, how can I track my order/delivery?
- How do I know if my order was completed successfully?
- Are The Body Shop products suitable for use while pregnant?
- Can I return an item bought from one of your stores without a receipt?
- Can I get my order delivered to other stores/retailers?
- What is Love Your Body™ Club?