Search frequently asked questions
Most popular questions - All Areas
- What's the difference between cologne, eau de parfum and perfume?
- Do you have a live chat service?
- As an Love Your Body™ Club member, how many points will I earn and how much is each point worth?
- Do your products contain parabens?
- I've opened my product, can I still return it and get a refund?
- I signed up to Love Your Body™ Club online, how do I earn points in store?
- Can I return an item bought from one of your stores without a receipt?
- Do you have any job vacancies at The Body Shop®?
- How can I access my Love Your Body™ Club points balance?
- How can I get an update on my order?