Search frequently asked questions
Most popular questions - All Areas
- Can I pay online using a gift voucher?
- Where do I add a promotional code?
- What happens to my delivery if no one is available/home to receive it?
- Do The Body Shop® products have a shelf life?
- Do you take charity requests?
- How can I change my delivery address?
- Can I change my delivery date?
- How do I find out about internships/work placements at The Body Shop?
- How can I renew my LYB™ card?
- How long will it take to get a refund?