We love that you're keen to join the Black Friday party! Please note, during busier periods there may be a delay in our password reset and confirmation emails.
Our Customer Service contact hours have been extended:
24/11/2017 09:00 – 20:00
25/11/2017 09:00 – 18:00
26/11/2017 09:00 – 18:00
27/11/2017 09:00 – 20:00
Search frequently asked questions
Most popular questions - All Areas
- How long will it take to get a refund?
- How can I set up an account online?
- What payment types do you take?
- Why was my order payment rejected?
- What information do I need to return an item to a The Body Shop® store?
- How do I find out about internships/work placements at the Body Shop?
- How come all of the expert facial masks aren't vegan?
- What is a The Body Shop At Home™ party?
- Does The Body Shop use sustainable palm oil?
- Can I pay online using a gift voucher?