Search frequently asked questions

Can I get my order delivered to a store?

Unfortunately you cannot get your order delivered a stores however we do offer a Local Collect service.


Instead of delivering a parcel to your home or business address, you can collect your parcel at a time that’s convenient for you in the nearest Post Office of your choice.



Delivery Time

Super Saver Local Collect**


3 - 5 working days from order date.

Standard Local Collect**


Order by 2pm Mon – Fri and we will deliver your order the next working day.


** You cannot process an order using Paypal Express means because you need to select your collection point location during the checkout process. If you try to select a collection point at basket then clicks Paypal Express you will be bought back to the website and given an error message. 

Checkout with Paypal Mark (Regular) works for collection points. Please bear in mind that the address will show as your paypal address throughout the process and on your confirmation. Your The Body Shop confirmation email will show your collection point address.

Certain products are excluded from collection points for hazardous materials. 

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