Search frequently asked questions
Where is my order?
When you place an order you will get a confirmation email first, and then you will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the dispatch email which you can use to track your order on the courier's tracking site.
You can also find “tracking reference” in your order history information by going to my account after logging in, and reviewing your ORDERS, as shown below:
PLEASE NOTE: If you do not have an account and checked out out as a guest, you will need to wait for your dispatch email to track your order.
Delivery time is up to 5 working days from order date. We usually deliver within 3 working days but at peak times this may extend to the 5 days.
Order by 2pm on a working day (Monday to Friday) and we will deliver your order the next working day. Deliveries to remote locations (including highland or island addresses) may take up to 2 days longer.