Search frequently asked questions

How do I know my promotion code has been applied to my order?

Once you have entered your promotional code into the "Promotion Code" on the checkout page, you will see a message in the box confirming the code has been applied. As per the below image.

Mobile

M Promo Code

Desktop

Promo code applied

If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, some products are excluded from promotions where you may have to spend a certain amount to qualify for a discount.

For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend £20 save £xx.

Also please note that shipping costs are not included in any spend requirement for a promotion.

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