Search frequently asked questions
Why is my promotional code not working?
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use.
For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend £20 save £xx.
Also, you may have to spend a certain amount to qualify for a discount.
Please note that shipping costs are not included in any spend requirement for a promotion.
If you continue to face issues, please chat to our customer care team.
Customer Service Opening Hours for chat online
Monday - Friday: 8am - 10pm
Saturday: 9am - 10pm
Just click on the LIVE CHAT button.
If you can't see a chat icon this is because you have tried to use our chat service out of hours. Don't worry though, just use our contact us page instead.