Search frequently asked questions

Why is my promotional code not working?

If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use.

For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend £20 save £xx.

Also, you may have to spend a certain amount to qualify for a discount.

Please note that shipping costs are not included in any spend requirement for a promotion.

If you continue to face issues, please chat to our customer care team.  

Customer Service Opening Hours for chat online
Monday - Friday: 8am - 10pm
Saturday: 9am - 10pm

Just click on the LIVE CHAT button.

Mobile

M live chat

Desktop

live-chat-footer

If you can't see a chat icon this is because you have tried to use our chat service out of hours.  Don't worry though, just use our contact us page instead.

 

Was this answer helpful to you?