Search frequently asked questions

I paid using PayPal online, can I return my order to store?

Yes. Just take your product back to your local The Body Shop® International PLC owned store along with your confirmation email and delivery note, and they will contact the customer care team to issue the refund for you.


PLEASE NOTE: This is the procedure for The Body Shop® International PLC owned stores only. For franchise stores please visit your local store to find our their policy.

Was this answer helpful to you?