LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Placing Online Orders
We're really sorry - we've had some technical issues on our website which means you may not have been able to place your order. These issues have now been fixed. We have updated our FAQs – please take a look for latest information.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message here.
Search frequently asked questions
Most popular questions - All Areas
- Are your musks cruelty free?
- How do I know my promotion code has been applied to my order?
- Are there a maximum number of Rewards I can spend in a single transaction?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- Do you have a Facebook page?
- I’ve been referred by a friend by word of mouth and they said I need to mention their name so I can claim my reward. Where do I do this?
- How do I earn points & what are the rewards?
- How will I get my points?
- I referred a friend and they are being shown as “not eligible”, why is that?
- Can I use two promotional codes together?