Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Where can I view the Love Your Body™ Terms & Conditions?
- Can I check my gift card balance online?
- I referred a friend and they are being shown as “not eligible”, why is that?
- What is the difference between a body mist, body spray, eau de toilette and eau de parfum?
- Can I come in for a free makeover and skin consultation?
- Where can I find information on pricing?
- Can I earn points on all purchases?
- Are your musks cruelty free?
- How often will you email me?
- How do I participate in the Gift with Purchase offers?