Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Can I redeem my gift card for cash?
- Does the Vitamin Câ„¢ Glow Boosting Moisturizer contain any SPF?
- What is the difference between a body mist, body spray, eau de toilette and eau de parfum?
- What happens if my Gift Card or E-Gift Card is lost or stolen?
- How are special delivery items shipped?
- I’ve been referred by a friend by word of mouth and they said I need to mention their name so I can claim my reward. Where do I do this?
- The product I want to order is out of stock. When will it be back?
- How will I get my points?
- Do I get a tax receipt for my charity donation?
- Who can help me with additional questions about my gift card?