Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Placing Online Orders
We're really sorry - we've had some technical issues on our website which means you may not have been able to place your order. These issues have now been fixed. We have updated our FAQs – please take a look for latest information.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message here.
Search frequently asked questions
Most popular questions - All Areas
- How do I view my points?
- How can I link my Love Your Body™ card with my online account?
- Can I cancel or change my order?
- Do you have a live chat service?
- How can I email you?
- Has my order been placed?
- What causes my skin to have sleep marks?
- Can I use my Love Your Body™ card on The Body Shop Website?
- How can I access my Love Your Body™ Club points balance?
- How long do I have to return an item?