Search frequently asked questions
Most popular questions - All Areas
- Can I earn points on all purchases?
- What can I spend my Rewards on?
- Do you take charity requests?
- Are Body Shop products suitable for use while pregnant?
- How can I amend my delivery address when checking out via PayPal?
- Can I change my order online after it's been submitted?
- I paid using PayPal, how can I get a refund?
- Why haven't I received an email to confirm my order?
- How can I email you?
- I forgot my password, what can I do?