Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Why haven't I received an email to confirm my order?
- Can I change my payment details once my order has been submitted?
- What is a "Gift with Purchase"?
- How do I sign up to your emails/newsletters?
- Why was my order payment rejected?
- How do you make sure your ingredients have not been tested on animals?
- Do I get a membership card with the program?
- What happens if I need to claim a refund for a product I paid for using my Love Your Bodyâ„¢ Club Rewards?
- How does the refer-a-friend scheme work?
- Can I ship to multiple addresses?