Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- What can I spend my Rewards on?
- Can I change my payment details once my order has been submitted?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- I forgot my password, what can I do?
- How do you make sure your ingredients have not been tested on animals?
- Why was my order payment rejected?
- What happens if I need to claim a refund for a product I paid for using my Love Your Bodyâ„¢ Club Rewards?
- Why is my promotional code not working?
- Do The Body Shop products have a best before/expiry date?
- How does the refer-a-friend scheme work?