Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Why isn't my delivery address recognized when I enter it at checkout?
- Can I change my delivery date?
- I’ve been referred by a friend. How do I get my reward?
- I’ve earned a reward. Can I use it in store?
- Are my credit or debit card details saved?
- Do you offer Click & Collect?
- How can I find store opening hours?
- How can I access my points balance?
- I searched for a product online and it's not showing up?
- Can I check my gift card balance online?