Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Why do I need a The Body Shop® account?
- How do I check my gift card balance?
- How can I access my points balance?
- How can I update my profile?
- Are my credit or debit card details saved?
- Do I get a membership card with the program?
- Where do I add a promotional code?
- Can I earn points on all purchases?
- Which Charities can I donate to, and how can I do this?
- How do I know my promotion code has been applied to my order?