Customer Care
LATEST NEWS
Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience.
COVID-19 – Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healty, be safe and look out for one another.
Search frequently asked questions
Most popular questions - All Areas
- Does my Love Your Bodyâ„¢ card expire?
- Where can I view the Love Your Body Terms & Conditions?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- Why is it called Enrich Not Exploitâ„¢?
- What happens to my delivery if no one is available/home to receive it?
- How can I find store opening hours?
- How can I update my profile?
- Can I use my Love Your Bodyâ„¢ card in conjunction with other promotions/offers?
- Can I change my delivery date?
- Why do I need a The Body Shop® account?