Search frequently asked questions
Most popular questions - All Areas
- Can I change my payment details once my order has been submitted?
- How will points be added to my account?
- Do The Body Shop and L’Oréal have different positions on animal testing in cosmetics?
- What products should I use for my skin type?
- Do The Body Shop® products have a shelf life?
- Why do I need a The Body Shop® account?
- Do you deliver to PO boxes?
- Can I come in for a free makeover and skin consultation?
- Why do certain products not ship to California?
- Can I get my order delivered to a store?