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What is your Complaints Process?

We hope that you are pleased with the service you have received while shopping with The Body Shop and with your products. If for any reason you are not 100% satisfied, and you would like to discuss this with us, please contact us as soon as possible via one of the following routes:

  • In store: Please ask to speak to a Store Manager
  • Telephone: Toll Free: 1-800-263-9746
  • Lines are open: Mon – Sat: 9am - -10pm phone and chat support
  • Email Mon – Sat: 9am - -10pm phone and chat support

Our Promise to you is that we will do our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our Customer Care agents will keep you up to date on the progress of your query

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