Search frequently asked questions
How long will my Reward be valid for?
Your entire balance of points will expire after 12 months of no activity in the program. No activity means where, except for points expiry, there has been no transactions or activities involving points on your account, i.e. no points being redeemed or earned. Points expiry is not considered as account activity.
Vouchers are valid for 3 months and birthday Vouchers* are valid for your birthday month.
If I have 150 points = 1 $10 Voucher + 50 Points & a birthday voucher. The $10 Voucher will expire within 3 months. 50 points will last for 12 months from the time of issuance. The birthday voucher is valid for the month of your birthday.
*Customers must make at least one purchase with, the said, active LYBC account before they are eligible to receive a birthday reward in their account.