Search frequently asked questions

How can I change my delivery address?

Once an order has been placed, providing it has not been shipped already, you can contact us to see if we can change the address for you.

If your order has already been placed, it's best to call our customer care center at 1-800-263-9746 rather than e-mail. Our warehouse starts packing orders quickly to make sure your order arrives to you as fast as possible. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

Customer Service Center Hours:

  • Monday – Saturday: 9am – 10pm EST
  • Sunday: Closed
  • Bank Holidays: Closed

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