Customer Care

Search frequently asked questions

How long will it take for my products to be delivered?

Due to Covid-19, some deliveries may take longer than the usual times shown below. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centers, which may slow processing.

Shipping Options:

Ground Shipping: Place your order by 3pm EST and you'll receive your order within 3-7 business days. This option is not available for orders shipping to Alaska and Hawaii.

Two Day Shipping: Place your order by 3pm EST and you'll receive your items within 2 business days.

The Body Shop currently uses Fedex for Ground shipping and UPS for Two Day and Next Day shipping. Orders are processed and shipped on business days only. (Monday-Friday; excluding federal holidays within the United States)

Please allow up to 2 business days for your order to be processed. We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your orders has been shipped, please refer to the tracking information on your confirmation email. The Body Shop is not responsible for carrier delivery delays.

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