Customer Care

Search frequently asked questions

Why is my promotional code not working?

If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use.

For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend $50 save $xx.

Also, you may have to spend a certain amount to qualify for a discount.

Please note that shipping costs are not included in any spend requirement for a promotion.

If you continue to face issues, please chat to our customer care team using the chat icon in the lower right corner.

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