Search frequently asked questions
Why is my promotional code not working?
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use.
For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend $50 save $xx.
Also, you may have to spend a certain amount to qualify for a discount.
Please note that shipping costs are not included in any spend requirement for a promotion.
If you continue to face issues, please chat to our customer care team using the chat icon in the lower right corner.