Search frequently asked questions
Why is my promotional code not working?
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, some products are excluded from promotions where you may have to spend a certain amount to qualify for a discount. For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. $10 off orders $50+. Also please note that shipping costs are not included in any spend requirement for a promotion.