Customer Care

Search frequently asked questions

Where is my order?

When you place an order you will get a confirmation email (please note this can take up to 1-2 working days so don't panic!)

To track the progress of your order visit: My Orders in the "My Account" section on our website.

Select the order you want to track. If an order has already been shipped, you can click "Tracking Number" for that order to find out when to expect delivery.

Please Note: If you do not have an account and checked out out as a guest, you will need to wait for your order confirmation email to track your order.

*Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.

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