Search frequently asked questions
Do you offer free returns?
You can return your items for free at one of our stores.
See more information on how to below:
To return an item to a store you can return items to any of our retail locations. Return your purchase with the receipt or original invoice. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products.
You can use the Store Locator to find a store near you. For more details on store returns, see our Returns and Exchange Policy. To return an item by mail If you need to return or exchange an item, please use this return form. Simply return your purchase with the receipt or original invoice, by mail shipping prepaid by you, the customer, to the address below. Shipping charges are viewable here.
Send your return to:
The Body Shop Returns Department
THE BODY SHOP
One World Way Wake Forest,
Our Error? If a mistake was made on our part, or a product was damaged upon receipt we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.