Customer Care

Search frequently asked questions

How long do I have to return an item?

We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise to any one of our retail stores.

Simply return your purchase within 45 days with the receipt or original invoice to any of our store locations or send the product by mail shipping prepaid by you, the customer, to the address below.

Send your return to:

The Body Shop Returns Department
One World Way Wake Forest,
NC 27587

Purchases made with a credit or debit card will be credited back to the card.

If you do not have your receipt, we will be happy to provide you with a store credit based on the lowest selling price in the last 45 days to use toward any of your favorite products.

We're sorry, but Gift Cards, Gift Checks, Love Your Body Cards and Product Samples are non-refundable and non-replaceable.

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