Search frequently asked questions

How long do I have to return an item?

You can trust our products. We will gladly accept returns not meeting your expectations at any time. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below.

Purchases made with a credit or debit card will be credited back to the card. For purchases made within the last 6 months please allow 3-5 business days for the refund to process. For purchases older than 6 months please allow about 30 days.

Send your return to:

The Body Shop Returns Department
One World Way Wake Forest,
NC 27587

If you do not have your receipt, we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products.

We're sorry, but Gift Cards, Gift Checks, Love Your Body Cards and Product Samples are non-refundable and non-replaceable.

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